You can book it via our website or if you prefer you can come to our office and book it here.
FAQ
As soon as possible after you have made a decision, otherwise you might lose the room to someone else.
It depends the type of contract you choose. You can see the types of contracts here.
Yes, we take a deposit and the amount depends on the contract you choose.
We will help you with all the directions you need to get to our office and to your flat with public transport or we can explain you how to get here.
In the description of each flat you can find the nearest metro stations. If you have any problem or doubt you can come to the office and we will help you. Our office is in calle Gran Vía, 22 duplicado, 2°D (second floor, door on the right). You can also contact us on our contact page.
Yes, all of our flats have a perfect location with a lot of options for transport and good connections.
The most important for us is that there is a good atmosphere in the house. Basic rules are: no parties, no smoking and no pets.
In our rooms we don´t provide bedclothes (sheets or duvets, etc.), towels or pillows, but buying new stuff is always cool, right? We can always advice you on where to buy everything at a cheap price
We provide a cleaning service free of charge once a week for the common areas, but this is only as an extra help. Remember that keeping the flat clean is still the responsibility of the tenants.
You can invite friends or family to stay over in your flat. The only conditions are that the visitors sleep in your room, that you inform your flatmates and that it is for a short period of time.
The price shown is only for the rent. Besides that you have to pay the bills for electricity, gas and water. Remember that all our flats have free WiFi connection and that we offer a free cleaning service once a week for the common areas .
We do not provide parking place, but if you are interested in it, let us know! We can help you find a place to park your car.
Our office is opened all working days from 10:00 h until 19:30 h. In the office we can help you with all your doubts and problems!
Yes, all of our rooms have a lock.
In case something doesn’t work or is broken, you can contact our Maintenance Department. They will send someone over as soon as possible. Their email address is: help@helpmadrid.com. Remember that their working hours are from Monday until Friday from 10:00 h until 19:00 h.
All of our rooms have a bed - single or double -, a wardrobe, a desk and a chair. You can decorate your room as you want and fill it with all you need, but be careful not to damage anything (furniture, paint, etc.). If you want to buy an extra piece of furniture, please let us know beforehand.
Most of the tenants pay their rent online by card or PayPal. You can also spay the rent in the office by cash or credit card. If you prefer, you can also pay by bank transfer.
Get in touch with us when you decide to cancel your booking. What will happen and how much money you will get back will depend on the timing and the circumstances of your cancellation. You can check our cancelation policy here.
Changing bedrooms is not allowed, but let us know if you want to do this. We can advise you on the best way to end the contract of your current room and to start a new contract for another room.
If you got more questions, remember you can always contact us! We would love to help you!