Our Contracts
STANDARD CONTRACT
- This contract is subject to availability
- This contract is always for 1 year, and it doesn't have any admin fee at the check in.
- In this contract the deposit is equivalent to one and a half month of the rent.
- Unfortunately, if you need to leave before your contract ends, then we will retain one month of your deposit that will act as the admin fee you didn´t pay at the check in.
- The contract is individual. For double use, you have to contact us.
- Bills for water, gas and electricity are not included.
- Complimentary services offered: WiFi in every flat.
- For the ones interested in cleaning service, we offer you the contact of trustworthy housekeepers who you can hire.
CUSTOM CONTRACT
- In this option you can choose the end of the contract (always per month), you can extend it if you need more time up to a year, but the stay cannot be shortened
- The minimum stay is always 3 months.
- The deposit is 1 month of the rent, and this contract has an admin fee equivalent to 1 month of rent. In case of renew the contract for another year, a new Admin Fee will be paid.
- Even though it is not possible to shorten your stay, if you need to leave before the end of your contract we will give you the option of finding a tenant. This will act as a compensation and you will keep your deposit safe. If you have questions regarding this matter, please contact us we will be happy to assist you.
- The contract is individual. For double use, you have to contact us.
- Bills for water, gas and electricity are not included.
- Complimentary services offered: WiFi in every flat.
- For the ones interested in cleaning service, we offer you the contact of trustworthy housekeepers who you can hire.
SUMMER CONTRACT
- Before choosing this option ask which flats are available for this type of flats are available for this contract..
- This contract is flexible and can only be used in the summer for short-term stays.
- You can choose the end of the contract.
- The contract is individual. For double use, you have to contact us.
- For this contract the price of the room may change.
- The deposit is 300 euros and only half month as an admin fee.
- Bills included on the price.
- Complimentary services offered: WiFi in every flat.
- Before choosing this option ask which flats are available for this type of flats are available for this contract.
There are three different types of contract that can be chosen depending on each customer needs. Remember there are some common points to keep in mind :
- No parties allowed in the flat. By law in Madrid you cant make any loud noise after 23h
- Pets are not permitted.
- Smoking is not permitted.
- Contracts are individuals.
- Keep the common areas and room clean.
Cancellation Policy
Any booking can be cancelled by the user, taking into account the following cancellation costs:
Standard bookings: if the reservation is cancelled before the starting date*, HelpMadrid will take the amount that corresponds to 1 month of rent as a penalty, and the user will receive the rest back. If the cancellation is made after the starting date* or the tenant doesn't show up for the check in, the total amount already paid won't be refundable.
Custom bookings: if the reservation is cancelled before the starting date*,HelpMadrid will take the amount that corresponds to the admin fee as a penalty, and will refund the user the month paid as a warranty. If the cancellation is made after the starting date* or the tenant doesn't show up for the check in, the total amount already paid won't be refundable.
Summer bookings: the cancellation of any summer reservation will need to take into consideration the following deadlines:
- If the reservation is cancelled before 30 days upon arrival, the user will receive the full amount that correspond to the stay and that has been paid in the booking process, but the warranty will be retained as a penalty.
- If the reservation is cancelled between 15 and 30 days upon arrival, the user will receive the 50% of the amount that correspond to the stay and that has been paid in the booking process, but the 50% left and the warranty will be taken as a penalty and won't be refunded.
- If the reservation is cancelled with less than 15 days in advance from the check in date, the total amount paid in the reservation process will be taken as a penalty and won't be refunded, therefore the cancellation would imply the loss of the whole amount paid in the reservation process.
*Starting date: the date when the contract starts; it may not coincide with the check in (move in) date.