Our Contracts

There are three different types of contract that can be chosen depending on each customer needs. Remember there are some common points to keep in mind :

  • No parties allowed in the flat. By law in Madrid you cant make any loud noise after 23h
  • Pets are not permitted.
  • Smoking is not permitted.
  • Contracts are individuals.
  • Keep the common areas and room clean.

Cancellation Policy

Any booking can be cancelled by the user, taking into account the following cancellation costs:

Standard bookings: if the reservation is cancelled before the starting date*, HelpMadrid will take the amount that corresponds to 1 month of rent as a penalty, and the user will receive the rest back. If the cancellation is made after the starting date* or the tenant doesn't show up for the check in, the total amount already paid won't be refundable.

Custom bookings: if the reservation is cancelled before the starting date*, HelpMadrid will take the amount that corresponds to the agency fee as a penalty, and will refund the user the month paid as a warranty. If the cancellation is made after the starting date* or the tenant doesn't show up for the check in, the total amount already paid won't be refundable.

Summer bookings: the cancellation of any summer reservation will need to take into consideration the following deadlines:

  1. If the reservation is cancelled before 30 days upon arrival, the user will receive the full amount that correspond to the stay and that has been paid in the booking process, but the warranty will be retained as a penalty.
  2. If the reservation is cancelled between 15 and 30 days upon arrival, the user will receive the 50% of the amount that correspond to the stay and that has been paid in the booking process, but the 50% left and the warranty will be taken as a penalty and won't be refunded.
  3. If the reservation is cancelled with less than 15 days in advance from the check in date, the total amount paid in the reservation process will be taken as a penalty and won't be refunded, therefore the cancellation would imply the loss of the whole amount paid in the reservation process.

*Starting date: the date when the contract starts; it may not coincide with the check in (move in) date.